Client Service and Satisfaction:

Continuous Improvement and State-of-the-Art Upgrades:

Identify, develop and implement new programs to meet the changing needs of stakeholders, current and potential clients. Develop strategic partnerships and contracts in order to facilitate new program development and funding.

Actively communicate via multiple venues with CAHFS stakeholders on current and emerging issues and benefits of CAHFS activities in order to increase recognition of CAHFS expertise and resources and improve the likelihood of early detection and rapid response to animal and zoonotic diseases of concern.

We will consistently meet or exceed client expectations especially related to quality and service. We will develop innovative approaches, and communicate new knowledge of California's animal agricultural trends to meet anticipated animal health management needs. We will be empathetic and maintain the confidentiality of client information.

We will provide CAHFS employees with a meaningful, challenging and rewarding work environment which is safe, courteous, respectful and encourages open communication, mutual support and organizational commitment. We will recognize the achievement and potential of each individual and supply them with the resources and training to continually grow intellectually and professionally within the mission and available resources of the CAHFS. We ask CAHFS employees to demonstrate personal leadership and positive attitude, enthusiasm, flexibility, initiative and a willingness to accept responsibility.

The CAHFS participates with state and federal agencies to ensure wholesome animal products, and economically viable food animal and equine industries. We will provide accurate and timely services efficiently and in a fiscally responsible manner.

The CAHFS provides our suppliers with fair, equitable treatment and accurate, complete communication of our needs and expectations. We fully meet our agreements, and develop solid, stable mutually beneficial long-term relationships.

As a UCD School of Veterinary Medicine program, we develop and maintain open, collaborative, collegial relationships with the academic and scientific communities. We foster mutually beneficial and productive research and training efforts. We actively participate in forums to exchange information and knowledge that benefits animal health. We are individually and collectively committed to the advancement of our disciplines and to state-of-the-art competency.

The CAHFS represents the interests of the citizens of California by supporting food animal product safety, promoting animal health and well-being, safeguarding public health from diseases common to animals and humans, and assuring appropriate use of pharmaceuticals in food-producing and performance animals.

Our most important commitments remain those of trustworthiness, honesty, integrity and the willingness to be accountable for our actions.

The CAHFS is a progressive and responsive organization, with a staff that shares the following values:

• Trust, Honesty & Integrity We trust and support each other. We are honest with our clients, our partners and ourselves. We are accountable for our actions.
• Commitment We are committed to provide timely and reliable diagnostic service to our clients. We are sensitive to our client's needs for confidentiality of information.
• Cooperation We will cooperate with animal industries, governmental agencies and the scientific community.
• Communication We strive to have open, honest and effective communication to foster unity and achieve an integrated laboratory system.
• Knowledge, Awareness & Achievement We have current knowledge of California's animal agriculture and allied industries. We strive to be the best through our knowledge of and commitment to the advancement of the diagnostic discipline and achievement of systemwide objectives.

• Consistently meeting client expectations and engendering broad client support.
• The development and deployment of state-of-the-art technology throughout a broad range of diagnostic disciplines.
• Use of sound business practices.
• Partnerships with governmental agencies, the scientific community and agricultural industries to resolve health issues.
• The attraction and retention of highly qualified employees dedicated to our mission.